Privacy and Protection of Your Personal Data
1.1 At Kasi Kitchen, we are dedicated to safeguarding the privacy of our users and customers. This Privacy Policy aims to provide you with information about how we collect, define, and utilize your information (referred to as “Information” below).
1.2 This Privacy Policy applies to Information collected by us or provided by you, whether at our restaurant, or through our website. The purpose of the Privacy Policy is to help you make informed decisions when using our website, products, and services. We kindly request that you take a moment to read and understand this policy.
1.3 All personal Information you provide will be held and used in compliance with the EU General Data Protection Regulation 2016/679 (“GDPR”), national laws implementing GDPR, and relevant legislation concerning personal data protection. If you wish to know what information we collect and hold about you or exercise any rights, please contact us at [email protected].
Information Collection on Our Website
2.1 When you visit our website, you may provide personal information such as your name, address, email address, mobile phone number. You can provide Information in various ways:
-
- By registering as a user or subscribing to receive updates or offers, where you provide the listed Information individually. Registration requires your name and email address, but you may choose to provide additional details.
- By corresponding with us via email, where we retain your email content, email address, and our responses.
- By booking a table or ordering takeaway online through the website or using Deliveroo.
- By using the contact form to reach out to us, where we retain the content of your inquiry, your email address, and our responses.
2.2 We may collect information about your computer, including your IP address, operating system, browser type, and geographical location, for system administration purposes. This data helps us with system optimization and generating aggregate information for advertisers. Such information is statistical and does not identify you individually.
Use of Your Information
3.1 We will hold, use, and disclose your Information for legitimate business purposes, including:
-
- Keeping you informed about important changes to our business.
- Direct marketing of products and services, informing you about news, industry updates, events, promotions, competitions, and other information. You have the option to opt-out of these communications by writing back to us.
- Utilizing profiling technology to analyze customers’ engagement with our direct marketing communications, activities, and interests, enabling us to send you relevant content.
- Responding to your queries.
- Providing additional services by sharing your Information with trusted third parties.
- Disclosing Information to regulatory or law enforcement agencies if required or permitted.
3.2 We may process sensitive personal data (known as special category data under GDPR) if you provide such information, such as health-related details in booking requests. We have measures in place to restrict the use and disclosure of sensitive data, except where legally permitted.
Legal Basis for Processing Your Information
4.1 Under GDPR, we rely on the following grounds to process your Information:
-
- Compliance with a Legal Obligation: We may process your Information to meet legal requirements or disclose it to regulatory or law enforcement agencies.
- Legitimate Interests: We or third parties may process your Information for legitimate interests that do not override your rights and freedoms. These interests include responding to your requests, enhancing our website and customer experience, informing you about products and services, and ensuring efficient operations.
- Consent: In certain circumstances, we may seek your consent to process your Information in a specific manner.
Personal Information Collection and Usage
5.1 We collect and use your personal information in various ways, including providing requested services (e.g., table bookings) and sending marketing communications. Below are examples of how we collect and use your personal information:
-
- Marketing: We engage in marketing activities using your personal information, including email marketing. We may use your email address, name for personalized or non-personalized marketing communications. You have the option to consent to receive such communications or unsubscribe from them. We may also employ online and social media advertising, using your email address for personalized or non-personalized remarketing.
- Google Analytics: We utilize Google Analytics cookies to collect anonymous information on website usage, helping us improve the site and customer experience. This data includes visitor numbers, sources, visited pages, and session duration.
- Customer services: We offer customer service through contact forms or direct email. To respond to your inquiries or complaints, we may request your name, contact information, and relevant personal details. This information allows us to provide optimal customer service.
- Reviews and Feeds: Our website incorporates social media feeds from Facebook, YouTube and Instagram to provide snapshots of recent activities.
- Regulatory and Law Enforcement Agencies: If required or permitted by GDPR and other applicable laws, we may disclose certain personal information to regulatory or law enforcement bodies.
Third Parties
6.1 Our website may contain links to third-party websites and services. Please note that our Privacy Policy does not apply to such external sites or interactions. Your use of third-party websites or services is subject to their own rules and policies, and we do not monitor or control their privacy practices. We encourage you to review their privacy policies and contact them directly for any inquiries.
Data Retention
7.1 We retain your Information only for as long as necessary for the purposes we collected it. The retention period depends on the nature of the data and its intended use. For instance, competition-related data is retained as long as necessary for administration purposes, while job application data is retained for application processing and statistics.
Your Rights Related to Your Information
8.1 You have certain rights regarding your personal information held by us. Below are the rights and instructions on how to exercise them. We may request evidence of your identity before addressing your request.
-
- Right of Access: You can request a copy of your Information held by us, including its nature and usage. We may refuse or limit the request in line with GDPR and will provide reasons for any refusals.
- Right of Correction or Completion: If your Information is inaccurate, incomplete, or outdated, you have the right to request its rectification, update, or completion.
- Right of Erasure: In certain circumstances, you can request the erasure of your Information, such as when it is no longer necessary or processed based on your consent without overriding legal grounds.
- Right to Object or Restrict Processing: Under specific circumstances, you can object to our processing of your Information or restrict its usage, such as challenging its accuracy or objecting to direct marketing.